Swimava Service

We guarantee you’ll be happy with your Swimava Baby Swim & Baby Bath product. We back our guarantee with a 30 day return policy if you are not satisfied for any reason at all.

We ask you please contact us prior to returning any merchandise. We aim to respond to your Swimava feedback or questions within 2 business days.

30 Day Satisfaction Guarantee

Our 30 DAY SATISFACTION GUARANTEE allows you to RETURN, for a REFUND, any product that you are not happy with. In order to receive a REFUND, original packaging, accessories, user guide, gift items and a copy of the official receipt should be returned together with the product in like new condition. The retail value of the gift item will be deducted from the refund if the gift items are not returned together with the product. The returned product should not be damaged, stretched, defaced or contain any trace of damage. Please note that products cannot be exchanged under our 30 Day Satisfaction guarantee. Once the product is received in full, in like new fashion, Swimava will refund the cost of your purchase through your PayPal or credit card account, excluding any costs for shipping and handling already paid. Please note we do not cover return shipping costs.

3 Month Warranty

Our 3 MONTH WARRANTY allows you to REPLACE products having manufacturing faults. Defective products may be REPLACED within 3 months subject to the terms laid out in our 3 Month Warranty. Replacements will not be available for the damages caused by human faults and inappropriate maintenance. Only the same design item will be offered as a replacement. We will only replace the defective item, (not any accessories or gifts) and we will only ship to the original orders shipping address.

Methods for Return or Replacement

We ask that you check your proof of purchase and email the Swimava Retailer you purchased from, prior to returning any merchandise.
You can return the product together with a printed receipt to Swimava by post. Customers will be solely responsible for the shipping fee of returned products.

All Products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued. If returning items to us by post, you are strongly advised to obtain proof of posting (e.g. registering/ recording delivery method). We cannot accept responsibility for parcels lost in transit.